Automatic Top Up

Setting up auto top up functions gives you the ability to have control over your billing account. Using Tech Connections Internet you have four functions that you can enable to make sure you are always on top of your account.

Top Up settings: You can have your account automatically topped up when your balance drops below your nominated threshold top-up level (e.g. $2).  Our systems will automatically top up your account at any time during your bill cycle when your balance drops below the specified threshold amount.  However, we will not exceed the 'maximum weekly topup' amount over a 7 day period - so you can control the maximum amount of money you spend on a weekly basis.

Notification Settings: You can have an email sent to you when your account falls below the threshold amount.  You can opt to disable auto top-up so that you only receive an email and the system does not automatically top-up the account for you.

Automatic Payments

Auto debit: You can have you card charged for the recurring monthly charges. This is separate to the auto-topup process, so keep in mind that our systems will not use the money on your account balance for monthly fixed charges if you choose to enable automatic payments. Automatic payments  simply charges the monthly recurring charges (e.g. broadband, lines, call bundles etc.) to your credit card regardless of your account balance.

Payments Security

Stored credit card information: Your credit card details are stored securely with our credit card provider (currently this is Windcave).  We do not store any credit card details on Tech Connections Internet's platforms but simply a 'token' which is used to instruct Windcave to process auto topups and monthly charges.  We recommend customers store their credit card securely on their account to avoid having to do manual payments each time they need to add money to their account.

Quick Guide

Step 1: Auto Top Up Settings.

1. Log into https://portal.techconnections.co.nz/
2. Select Account > Payments
3. Add a stored credit card
4. Tick Enabled automatic topup
5. Add; Top up amount - this is the amount that your account will get top up at each time an automatic top up occurs.
6. Set; Maximum weekly spend amount - this is the maxium amount that we will charge to your card every week.
7. Set; Balance threshold - this is the amount at which the auto topup will trigger when your balance drops below this value.
8. Click Update to save settings.

Step 2: Notification settings

1. Click Enable low credit warning emails, if you wish to enable this function.
2. Add Notification threshold amount- when your account drops below this amount you will be sent an email notifying you. If you leave it at $0.00 your threshold has no limit.
3. Click Update to save settings.

Step 3: Automatic Payments

1. Click Enable automatic payments, if you wish to enable this setting.  This means we will automatically charge your card each month your monthly recurring charges regardless if there is a credit balance on the account.
2. Click Update to save settings.