Call Flow Priority

Call Flow Priority

Occasionally you’ll configure a feature only to discover that another feature on the account has over-ridden your preferred feature. For example you can’t set Call Rejection and Call Forward on the same line, as the Call Rejection has a higher priority than the lower call forwarding.

Here is a complete list of call flow priorities from the dial plan:

  1. Call Rejection (block anonymous callers and blacklisting)
  2. Remote Dialtone
  3. Remote Call back
  4. Conference Room
  5. Auto-Attendant
  6. Agent Queuing
  7. Do Not Disturb
  8. Call Screening
  9. Call forward Always
  10. Simultaneous Ring
  11. Hunt Groups

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